Privacy policy

Privacy Policy

Melody Likes

Last updated: 11 March 2026

Welcome to Melody Likes. Your privacy matters to us, and this policy explains what information we collect, how we use it, and your rights under New Zealand's Privacy Act 2020. This policy applies to all customers, including those shopping from outside New Zealand.

By using this website, making a purchase, joining our mailing list, or interacting with us on social media, you agree to the practices described below.

1. Who We Are

Business Name: Melody Likes
Website: melodylikes.com
Location: Tauranga, New Zealand
Email: customercare@melodylikes.com

2. Information We Collect

Information You Provide

When you place an order or get in touch with us, we may collect your name, email address, phone number, shipping and billing address, and order notes. Payment information is processed securely through Shopify — we do not see or store your full card details.

We also collect any messages you send us via email or social media.

Information Collected Automatically

When you browse our website, we automatically collect certain technical data including your IP address, device information, approximate location (based on IP, used for currency and shipping purposes), and browsing behaviour such as pages viewed and cart actions. This data is gathered through cookies and analytics tools including Shopify, Google Analytics, Meta, TikTok, and Klaviyo.

Information from Third-Party Platforms

If you interact with us on platforms such as Facebook, Instagram, TikTok, Threads, Bluesky, Snapchat, or Trade Me, we may receive information such as your display name, message content, or purchase details as required to fulfil your order or respond to your enquiry.

3. How We Use Your Information

Order Processing & Fulfilment

We use your information to confirm and ship your order (including internationally), process payments, provide tracking updates, and handle any returns or customer service requests.

Website Operations & Improvement

We use collected data to improve site navigation and performance, personalise product recommendations, and detect fraud or suspicious activity.

Communication

We use your contact details to send order confirmations and updates, respond to your messages and enquiries, and — where you have opted in — send marketing emails.

Marketing & Analytics

We analyse data to understand product demand, optimise the website experience for customers both in New Zealand and internationally, and run remarketing ads where cookies are accepted.

4. Sharing Your Information

Service Providers

We share your information only with trusted partners who help us operate our business, including Shopify (website hosting, checkout, and payment processing), international payment processors such as Stripe, courier and freight companies for New Zealand and international shipping, email platforms such as Klaviyo or Mailchimp, and advertising and analytics platforms such as Google, Meta, and TikTok.

Legal Compliance

We may disclose information where required by New Zealand law or when necessary to comply with international customs requirements for shipping.

What We Will Never Do

  • Sell your personal information
  • Share your data with unrelated third parties
  • Store or access your full credit card number

5. Cookies and Tracking

We use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help us deliver a better experience.

Types of Cookies We Use

  • Essential cookies — required for the website to function, including checkout, cart, and login sessions. These cannot be disabled.
  • Analytics cookies — used to understand how visitors use our site (e.g. Google Analytics). This helps us improve navigation and content.
  • Marketing & remarketing cookies — used by platforms such as Meta and TikTok to show you relevant ads based on your browsing behaviour, where you have consented.
  • Preference cookies — used to remember your settings such as currency or region.

Your Cookie Choices

You may disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the checkout process. Depending on your location, you may also see a cookie consent banner when you first visit our site.

6. International Data Transfers

We work with global service providers including Shopify, Google, Meta, and Klaviyo, who may store personal data on servers located outside New Zealand, including in Canada, the United States, Europe, Australia, and Asia. These providers operate in accordance with recognised international security and privacy standards.

7. How We Protect Your Information

We take your data security seriously. Our store is hosted securely through Shopify, all payments are encrypted, access to customer records is restricted, and we conduct regular internal privacy and security reviews.

While no online service can guarantee absolute security, we take all reasonable steps to protect your personal information.

8. Your Rights

New Zealand Customers

Under the New Zealand Privacy Act 2020, you have the right to request access to and correction of your personal information held by us.

International Customers

Depending on your location, you may have additional rights, including the right to request deletion of your data, restrict certain uses of your data, withdraw cookie or marketing consent, or request a copy of your information.

To exercise any of these rights, please contact us at customercare@melodylikes.com.

9. Marketing Communications

If you subscribe to the Melody Likes email list, we may send you updates including new product arrivals, live sale announcements, event details, and promotions. You may unsubscribe at any time using the link provided in every email.

10. Data Retention

We retain personal information only for as long as necessary for business and legal purposes. Order records are kept for 7 years as required by New Zealand tax law. Email marketing data is retained until you unsubscribe, and customer messages are kept for as long as needed to support your enquiry.

11. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page, with a revised last updated date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or would like to make a request regarding your personal information, please do not hesitate to get in touch.

Email: customercare@melodylikes.com
Location: Tauranga, New Zealand
Facebook Community: facebook.melodylikes.com